Crestest Learning Ventures LLP (CLV or Company or we / us) sets and adheres to ethical standards in gathering, using, and safeguarding any information provided by its users, students, faculty members and other individuals or entities (referred to here as ‘you’/ ‘your’). Crestest Learning Ventures LLP (operating under the logo CLV), is formed in India as an entity imparting and providing innovative and progressive online education at the school level. This privacy policy governs the use of the application and the eLearning platform created by CLV – the mobile based application, www.crestest.com ('Website') and the other associated applications, products, websites and services managed by CLV. Users are urged to read this privacy policy ('Policy') carefully before using the Application, Website, our services and products, along with the Terms of Use ('ToU') provided on the Application and the Website. The use of the Website, Application, or services in connection with the Application, Website or products ('Services'), or registrations with CLV through any modes or usage of any products including through SD cards, tablets or other storage/transmitting device shall signify the User’s acceptance of this Policy and his/her agreement to be legally bound by the same. If any User does not agree with the terms of this Policy, such User is advised to refrain from using the Website, Application, our products or availing of any of our Services.
Information provided by Users
The Application/Website/Services/products obtains the information provided by Users when they download and register for the Application or Services or products. When they register with us, the Users generally provide (a) their name, age, email address, location, phone number, password and their ward's educational interests; (b) transaction-related information, such as when they make purchases, respond to any offers, or download or use applications from the Company; (c) information that the Users provide us when they contact us for help; (d) information they enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized and classified in different segments as prescribed under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information' in this Policy. The Company may use the Information to contact the Users from time to time, to provide them with the Services, important information, required notices and marketing promotions. We, the Company, shall ask the Users when we need more information that personally identifies them (personal information) or allows us to contact them. We will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with the particular User. In order to make the best use of the Application/Website/Services/products and enable User Information to be captured accurately on the Application/Website/Services/products, it is essential that Users have logged in using their own respective credentials. We will, at all times, provide the option to the Users to not provide the Information, which we seek from them. Further, Users shall, at any time while using the Application/Services/products, also have an option to withdraw any earlier consent given to us to use such Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to the concerned User.
Automatically Collected Information
In addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device of the User, their unique device ID, the IP address of their mobile device, the mobile operating system, the type of mobile Internet browsers used and information about the way of using the Application/Services/products. As is true of most Mobile applications, we also collect other relevant information as per the permissions that Users provide. We use an outside credit card processing company to bill purchasers for products and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.
Use of Personal Information
We use the collected Information to analyse trends, to conduct research, to administer the Application/Services and products, to learn about each user's learning patterns and movements around the Application/Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products and our Services. We will share User information with third parties only in the ways that are described below in this Policy. We may use the individual data and behaviour patterns combined with personal information to provide Users with personalized content, and better their learning objectives. Third parties provide certain services which we may use to analyse the data and information to personalize, drive insights and help us better your experience or reach out to you with more value-added applications, products, information and services. However, these third-party companies do not have any independent right to share this information. We do not sell, trade or share User Information to any third party (except subsidiaries/affiliates of the Company for related offerings) unless, we have been expressly authorized by Users either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties. However, this information when disclosed will be in an aggregate form and does not contain any Personally Identifiable Information. CLV will occasionally send email notices, messages or contact Users to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products such users have chosen. We may disclose Information:
Access to Personal Information
We provide Users with the means to ensure that Users’ Personal Information is correct and current. In a User profile, we will provide an obvious way for the User to access and change the profile from our Application/Services/Website/products. We adopt reasonable security measures to protect User password from being exposed or disclosed to anyone.
Cookies
We send cookies (small files containing a string of characters) to the Users’ computer, thereby uniquely identifying their browser. Cookies are used to track User preferences, help them login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but Users can reset their browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if the cookies are disabled.
Links
We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take Users to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our Users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Website.
Alerts
We may alert Users by email or phone (through sms/call) to inform them about new service offerings of the Company and its subsidiaries/affiliates or other information which we feel might be useful for them, through the Company or its subsidiaries/affiliates.
Public Forums
When Users use certain features on our website like the discussion forums and post or share their personal information such as comments, messages, files, photos, they will be available to all users, and will be in the public domain. All such sharing of information is done at their own risk. It is important to note that disclosed personal information in the Users’ profile or any posting on our fora may become publicly available
Security
We are concerned about safeguarding the confidentiality of User Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products/Website. It is to be noted that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
How Long Do We Retain User Data?
Currently, we plan to retain user data while an account is active and for at least five years afterwards. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.
Log information
When our Website is accessed, our servers automatically record information that the User’s browser sends whenever the User visit a website. These server logs may include information such as User’s web request, internet protocol address, browser type, browser language, the date and time of User’s request and one or more cookies that may uniquely identify the browser.
User communications
When a User sends an email or other communication to us, we may retain those communications in order to process his/her inquiries, respond to his/her requests and improve our Services.
Changes to this Statement
As the Company evolves, our privacy policy will need to evolve as well to cover new situations. Users are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.
User Consent
We believe that every user of our Application/Services/products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products/Website. By registering with us, Users are expressly consenting to our collection, processing, storing, disclosing and handling of User information as set forth in this Policy now and as amended by us. Processing User information in any way, including but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If Users reside outside India their information will be transferred, processed and stored in accordance with the applicable data protection laws of India.
Contact Information
Our Grievance Officer shall undertake all reasonable efforts to address User grievances at the earliest possible opportunity. We may be contacted at: support@crestest.com, in case of any queries or for any grievance.
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